We want transactions across the Kpaxian Exchange to be clear, trustworthy, and straightforward. This policy explains how returns, refunds, exchanges, and return shipping are handled.
Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we may be unable to offer a full refund or exchange.
To be eligible for a return, your item must generally be unused, in the same condition in which you received it, and returned in its original packaging where applicable.
Certain categories of goods cannot normally be returned, including perishable products, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
To complete a return, we may require a receipt, order confirmation, or another form of proof of purchase.
In certain circumstances, only a partial refund may be available. Examples can include:
Once a returned item has been received and inspected, you will normally be notified regarding the status of the return.
If the refund is approved, the refund will be processed back to the original payment method whenever possible.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
If you have not received an approved refund, first check your bank or payment account again.
You may also need to contact your credit-card company or payment provider because refunds can take additional time to be officially posted.
If necessary, contact your bank as well. Financial institutions often have their own processing periods for incoming refunds.
If you have completed these steps and still have not received the refund, contact us using the support details below.
Unless otherwise stated by the seller or required by applicable law, discounted or final-sale items may not qualify for a refund.
Exchanges are generally intended for items that arrive defective, damaged, or materially different from what was described.
When an exchange is approved, the item may be replaced with the same product or another appropriate resolution may be arranged.
Contact support before shipping an item back so the correct return instructions can be provided.
If an item was identified as a gift when purchased and was shipped directly to the recipient, an approved return may qualify for a gift credit instead of a refund to the recipient.
If the item was not marked as a gift when purchased, the refund may instead be issued to the person who originally placed the order.
Contact us before sending a return so that you can receive the appropriate return address and instructions.
Unless otherwise agreed, the customer is generally responsible for the cost of returning an item. Original shipping costs and return shipping charges may be non-refundable.
If a refund is issued and return-shipping costs are deductible, those costs may be deducted from the final refund amount.
Delivery times for replacement or exchanged products can vary depending on location and shipping provider.
For higher-value returns, we recommend using a trackable shipping method and considering shipping insurance.
Contact the Kpaxian support team with your order information, transaction details, and a brief explanation of the issue.
Contact Support